We urge you to take a close look at your computing system, specifically, with regard to the following:

1. Software and Data Backups
2. Hardware Failure Options
   
   • SUN Maintenance
   • Quest International

Software and Data Backups and Restores

• ECE Sun servers - are backed up by the ECE systems administration staff weekly.

• ECE Staff Macs - The "Documents" folders are backed up weekly. The Business Office shared disk is backed up daily.

• Unix Labs - Specific file systems on the following machines are backed up weekly: monsoon, foehn, typhoon, lepus, raman, sunshine, kfir, topaz.

  For Unix backups, most ECE groups use the Sun 4GB-8GB 4mm DAT drive. This is available from the bookstore for ~$1025.

• General Mac and PC backups - ECE users generally use either 4mm DAT (Sony or HP), Syquest, Iomega or Optical disk.

• Other Options - SOE also can provide Unix or Mac backups on a recharge.

  If your computer is being backed up by ECE systems administration staff and you need a file restored, send email to ecehelp.

Hardware Failure Options

ECE does not stock spare computers or computer parts. To prepare for a hardware failure, consider the following:

• Stock your own spare parts (especially disk drives)
• Enlist in a Hardware Maintenance Program
• Consider the need for temporary rental or quick purchase of new equipment

The stocking of spare harware or the enlistment in a hardware maintenance program is strongly recommended for ALL computer equipment, particularly high end Unix workstations. While maintenance programs are similar to insurance programs, they also provide quick (generally, 4-hour) turnaround on repair or replacement of equipment.

Because of vendor repair backlog and lack of loaner equipment, a computer which is not under a maintenance contract can be down for more than a month. As an example, we have recently seen the following delay times:

• 1GB and 2GB disk replacement - 3 weeks to 2 months
• Sparc motherboard repair - 2 months
• Disk drive data restore - 2 weeks

The ECE Computer Support Staff is available for recomendation of maintenance programs (two such programs are listed below). To enroll in a maintenance program:

1. Notify ecehelp of your intent to maintain your computer.
2. Communicate directly with the vendor (Sun, Quest, etc) and arrange a maintenance agreement.
3. This will require the generation of a Purchase Order by your accounts analyst or staff support.
4. When you have hardware problems with your maintained computer, ecehelp can assist you with contacting the vendor and describing the problem or you can contact the vendor directly.

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SUN Silver Maintenance

Maintenance is available directly from Sun. Their "Silver Maintenance Program" is an 8-5 Monday through Friday onsite repair service with a 4 hour response time guarantee. If you require it, 7/24 service is available at a higher rate. Also, prices are slightly better for systems put under maintenance from Sun while still under warranty. Coverage includes the system CPU as well as all Sun peripherals (monitor, disks, memory, etc.), except Raid Arrays and printers.

Approximate Sun Silver rates are listed below. For exact pricing, contact Christine Sluman at Sun directly:

Christine Sluman
Email: christine.sluman@sun.com
Phone: 303-272-5501

The prices follow:

Classic-SLC-ELC	$19.12 per month	229.44 per year
LX	$24.38 per month	292.50per year
IPC	$30.75 per month	369.00 per year
IPX	$33.75 per month	405.00 per year
SS1/SS1+	$36.75 per month	441.00 per year
SS2	$62.25 per month	747.00 per year
S5	$33.75 per month	405.00 per year
S10	$64.13 per month	769.50 per year
S20	$50.63 per month	607.50 per year
Voyager	$39.75 per month	477.00 per year
4/670	$275.25 per month	3303.00 per year
S1000	$147.38 per month	1768.50 per year
Sun3/50-52	$24.75 per month	297.00 per year
Sun3/60-80	$38.25 per month	459.00 per year
Sun4/110	$107.25 per month	1287.00 per year
Sun4/140	$122.25 per month	1467.00 per year

For an Ultra 170 creator: With Warranty: it will cost you $58.50/month Without Warranty: it will cost you $117/month

If you are covered by Sun Maintenance and you wish to place a call to request service, call:

Sun Support Center
1-800-USA-4SUN

You will have to provide your system serial number and contract number.

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QUEST INTERNATIONAL

Quest is a 3rd party maintenance organization. They will arrange maintenance contracts as well as general repair services for most platforms and 3rd party peripherals. Approximate Quest rates are listed below. For exact pricing, contact Quest directly.

Arch	Model	hardware	software
Suns:
	Sparc 2	40.00	20.00
	5	20.00	20.00
	10	45.00	40.00
	20	27.00	40.00
	Ultra 140	22.00	20.00
	170	22.00	20.00
	170E	22.00	20.00
	IPX	24.00	20.00
	IPC	20.00	20.00
SGI:
	R4600	45.00	40.00
	Chal S	69.00	90.00
PC
	20.00	20.00
Peripherals
	Hard Disks	5.00-10.00
Printers:
	HP 4m	14.00
	HP 4mp	14.00
	HP 4m plus	12.00
	5m	15.00
	Laserwriter
	Pro 600	10.00
	Pro 630	10.00
	Pro 16/600	20.00
	Pro 12/600	20.00